FREQUENTLY ASKED QUESTIONS

All our cleaners go through a checking process, so you can trust them to clean your home whilst you are out. If you book a regular cleaner visit, we aim to have the same cleaner visit you every week and a spare key can be provided.

We provide cleaning materials for end of tenancy and deep cleans. As our regular cleaners travel by public transport they are unable to provide cleaning materials or tools, such as a hoover, mop and bucket. 

Hours can vary depending on the number of bedrooms, bathrooms and other rooms in the property, get in contact and we can discuss your needs.

We can provide a free replacement to ensure you are happy with the service. 

Damage to your property caused by the cleaner, theft by the cleaner, key and lock replacement and personal injury to the cleaner.

You can use the 1st clean as a trial and you can cancel the service if you are not happy with something.

Yes. Some cleaners are prepared to work at weekends, so that’s not a problem.

Our cleaners do our best to arrive at your agreed time. There are situations when traffic is delayed, and cleaner may arrive late. Cleaners are instructed to contact you if they are stuck in traffic. Please feel free to telephone the office if you need to go and we will try to find out how far the cleaner is from your place. 

We cover all London postcodes (E, W, N, NW, S, SE, SW, IG, CR, HA, TW), and various other London areas. 

We’re always looking for new housekeepers, so if you’re experienced in home cleaning and you’re looking for flexible home cleaning work that's close to home, please contact us.

As well as a regular home cleaning service, your housekeeper will also be able to provide the following services:

If you have any surfaces that require specific cleaning products or techniques such as marble, granite or hardwood, we recommend that you leave detailed instructions for cleaning these surfaces and provide any required products.